Open Help Ticket

Support Ticket

If you are having trouble with your website or site specific email, please complete the form below and we will assist you just as soon as possible. Complete ALL fields that relate to the problem you're experiencing. Required fields are indicated with a * Response time averages 6-24 hours or sooner whenever possible.
  • We understand that when things aren't working it's frustrating but please be realistic about the priority of the issue you're experiencing.
  • Enter below the specific steps you took in order which resulted in the problem you are experiencing. Include page URL's, specific error messages or any other steps you took that resulted in the problem. The more specific you are the more quickly we can help you. A long question and answer session in order to get this information from you only serves to slow down the help process considerably.
  • The field below is generally for those with Wordpress or other database websites requiring you to login to an administration area to work on your site. It's helpful if you copy & paste the url in here to avoid typo's.
  • The username you are entering to login to your website. Usernames are case sensitive so you must type here exactly what you are entering into the username field.
  • The specific password you are entering to login to your website administration area. Again, this is case sensitive so you must enter here exactly what you are entering for a password.
  • Some people have multiple email addresses. If this is an email problem, enter the email address you are having the problem with.
  • What password are you using to access the email address you listed just above? Passwords are case sensitive, you must enter here exactly what you're entering to access the above email address.
  • If you are using a third party email program, what is the specific message you're getting that is preventing you from using your email?
  • Is the problem you're having with sending mail or receiving mail?
  • If you're using a third party email program such as Outlook or Thunderbird, have you attempted to login to your webmail to see if you can access your mail in this manner? If you have not done so, you must take this step first before asking for assistance. If your mail is working in webmail, the problem lies with your third party email program OR your ISP and we cannot help you with these.
  • If you are getting an error message attempting to login to your webmail, enter above what the specific error message says.